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Frequently
Asked Questions
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The cup problem
Paper cups such as coffee cups, smoothie cups, ice-cream cups and take-away soft drink cups are made with paper but are lined with plastic to waterproof the inside of the cup.
These cups are widely used yet cannot be recycled in traditional recycling. This includes your home, office, or public recycling bins.
We have limited data on the impact of paper cups globally, but we know that more than 1 billion coffee cups are sent to landfill each year in Australia.
Simply Cups was created to save paper cups from landfill and give them a second life.
Regular recycling bins (such as your home, office, or public recycling bins) are collected by material recovery facilities (MRFs).
There are several different reasons why MRFs cannot recycle paper cups these include:
- The plastic lining in cups
- The shape of the cup
- The weight of the cup
Simply Cups works with a number of partners and organisations to find innovative recycling solutions for paper cups. See how we recycle paper cups here.(https://www.simplycups.com.au/our-recycled-products)
Not always. Compostable cups are made from a range of plant-based products and are marketed as more sustainable as they can 'break down'.
However, this is not always the case.
1. Most compostable cups are not composted appropriately. Compostable cups need to be either composted at home (in a worm farm, or traditional composting) or in a commercial facility (with large composting machines that accept compostable products). Compostable cups that are added to landfill produce methane and will not compost.
2. Compostable cups, when composted, create a compost that feeds the ground, but it is not always seen as a high value product.
Recycled paper cups are a higher value product as they create products that replace virgin materials, for example recycled coffee cups are used to create asphalt for PAK-PAVE™ Roads. This asphalt is more sustainable (with a 24% lower carbon footprint) and more durable compared to regular asphalt.
Paper cups contain a waterproof lining which is typically made of polyethylene (plastic) or a plant-based material to prevent the liquids from seeping through the paper. While it’s a great idea to just have cups made from 100% paper, the cups wouldn’t be suitable for holding liquid.
Unfortunately, both plastic or plant-based lined cups are not recyclable in traditional recycling, but they can be recycled through Simply Cups.
Avoiding takeaway cups in the first place is the best outcome. Reusable cups and dine-in options have the lowest environmental impact, and we actively encourage and promote these behaviours.
At the same time, millions of takeaway cups are still used every day in Australia. Simply Cups exists to address this current reality by providing a practical, circular solution that diverts cups from landfill and turns them into new products.
Policy, bans and behaviour change all play an important role in reducing waste over the long term. Our role is complementary: to ensure that while takeaway cups are still in use, they are recovered and recycled responsibly rather than discarded.
About Simply Cups
Simply Cups is Australia's Largest Paper Cup Recycling Program, providing designated collections for businesses, schools, venues and events to save cups going to landfill.
Simply Cups collects cups from Cup Collectors and recycles them into a range of products including asphalt for roads, lightweight concrete, and sustainable building materials! See our recycled products here.(https://www.simplycups.com.au/our-recycled-products)
Together, we are saving MILLIONS of paper cups from landfill and giving them a second life.
Simply Cups accept all types of paper cups. We accept all brands and sizes including:
• Coffee cups
• Ice-cream cups
• Takeaway soft drink cups
• Slurpee cups
• Milkshake cups
• Juice and Frappé cups
• Smoothie cups
• Hot drink cups (hot chocolate, tea etc.)
• Compostable cups
• Hot chip cups
• Any type of paper-based cup
See what cups you can recycle with Simply Cups here. (https://www.simplycups.com.au/what-can-you-recycle)
We do not accept:
• Plastic cups or bottles
• Aluminium cans
• Long-life cartons
• Liquid
• Any other plastic or paper waste including plastic wrappers or newspaper.
See what you can’t recycle with Simply Cups here.(https://www.simplycups.com.au/what-can-you-recycle)
Yes. We want to help establish a circular economy here in Australia and cups collected through Simply Cups Australia will be processed and recycled in Australia.
There is an exception, small amounts may go overseas for manufacturing testing. If testing is proven to be successful, long-term manufacturing will be established in Australia.
Simply Cups will accept and recycle coffee cup lids (plastic and plant-based) at 7-Eleven locations only.
Lids collected in your Cup Collection unit will be recycled with your chosen recycling facility (if accepted).
Once cups have been collected, paper cups are taken to processing facilities, where our team process the used cups.
Processing includes shredding, compacting or blending to make flakes, pellets, glue or a mix of these!
The type of processing will depend on many things such as what sustainable product is going to be made.
Find out more on how we recycle paper cups here.(https://www.simplycups.com.au/how-we-recycle-paper-cups)
Become a Cup Collector
Choosing the right Cup Collection unit will depend on how many cups you will be collecting and saving from landfill. See here for a Cup Collection comparison. (https://www.simplycups.com.au/cup-collector)
Yes. There is a min. order of 12 units per collection unit type. Custom units are charged at $750.00+GST per collection unit type.
For example, if you would like 4 x Triple Tubes and 8 x Double Tubes, you will not be eligible for custom units. If you would like 12 x Triple Tubes and 2 x Double Units, you will be charged $1500.00 + GST, as you have two collection unit types that require custom artwork.
This varies depending on how waste is managed at your location. Most of the time, cleaners or your facilities team empty the Cup Collection unit and add new sleeves. Check out our user guide here.(https://www.simplycups.com.au/user-guide) (https://www.simplycups.com.au/user-guide)
Once we pick up your collected cups (on your scheduled collection dates), we take them to our processing facilities. Processing includes shredding, compacting or blending to make flakes, pellets, glue or a mix of these! The type of processing will depend on many things such as what sustainable product is going to be made.
Find out more on how we recycle paper cups here.(https://www.simplycups.com.au/how-we-recycle-paper-cups)
Simply Cups work closely with our partners to ensure transparent cup audits, monitoring and reporting. We provide monthly reports to our Cup Collectors on cups collected by their location as well as overall cups collected by Simply Cups.
We also require cooperation from Cup Collectors to minimise contamination in order to maximise recovery rates.
As a Cup Collector, you pay for:
• Collection unit(s) and delivery – a one-off cost
• Collection frequency - invoiced monthly
As a Cup Collector, you will also receive:
• Collateral to assist with training for collection unit(s) management
• Bin stickers for your 240L BOH bin/s
• Collection unit sleeves as required
• Free cancellations and pauses
• Monthly reports with cup collection stats
• Marketing support
• Access to Media Kit to promote your sustainability journey
• Ongoing account management and support
As a Cup Collector, Simply Cups do not provide:
• 240L bin
The Problem
About Simply Cups
Become a Cup Collector
Contact us
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