SIMPLY CUPS
PRIVACY POLICY
Last updated: 11 February 2026
Simply Cups Australia (“Simply Cups”, “we”, “us”, “our”) is committed to protecting your privacy and handling personal information in an open and transparent way.
This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct your information.
Simply Cups is a cup recovery and recycling program operated by Closed Loop Environmental Solutions Pty Ltd (ABN 53 098 066 347).
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1. What information we collect
We may collect personal information including:
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Name
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Organisation or business name
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Email address
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Phone number
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Postal address
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Job title
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Site or collection point details
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Program participation and service history
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Website usage data (via cookies and analytics tools)
We only collect personal information that is reasonably necessary to operate and improve the Simply Cups program.
2. How we collect personal information
We may collect information when you:
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Contact us via our website, email or phone
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Register interest in the Simply Cups program
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Become a customer, partner or product steward
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Use our website or digital tools
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Participate in reporting, surveys or program communications
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Information may be collected directly from you or automatically through website technologies.
3. How we use your information
We use personal information to:
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Administer the Simply Cups program
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Provide collection services and reporting
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Communicate program updates and operational information
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Respond to enquiries or support requests
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Improve our services and customer experience
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Meet legal, regulatory and audit requirements
We do not sell personal information.
4. Disclosure of personal information
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We may disclose personal information to:
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Closed Loop Environmental Solutions Pty Ltd and related entities
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Service providers who support collections, reporting, IT or communications
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Professional advisers (legal, financial, audit)
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Government bodies or regulators where required by law
Where information is shared, we take reasonable steps to ensure it is handled securely and in accordance with privacy laws.
5. Data security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.
This includes administrative, technical and physical safeguards. However, no system is completely secure, and we cannot guarantee absolute security.
6. Access and correction
You may request access to, or correction of, your personal information by contacting us using the details below.
We will respond within a reasonable timeframe and may need to verify your identity before processing your request.
7. Cookies and website analytics
Our website uses cookies and analytics tools to:
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Understand how visitors use our website
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Improve website performance and content
You can manage or disable cookies through your browser settings, though this may affect site functionality.
8. Third-party websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
9. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be published on our website.
10. Contact us
If you have questions, concerns, or complaints about privacy, please contact:
Simply Cups Australia
Email: info@simplycups.com.au
Phone: 1300 762 166
Website: www.simplycups.com.au
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).